Put ProDCIM in the loop.
One AI employee that understands your company, your customers and your infrastructure.
Give ProDCIM its own company email address. Email it, CC it, mention it in Slack or Microsoft Teams, or assign it a ticket in Jira or BMC Helix.
- Company email identity
- Slack + Microsoft Teams
- Jira + BMC Helix
- Live infrastructure context
- On-prem or secure cloud
To: support@yourcompany.com
CC: prodcim@yourcompany.com
Repeated interruptions, Rack C12
The problem
Your company knows how to operate. Its systems do not.
The knowledge lives in people, threads, tickets and tools. When an incident hits, teams rebuild the picture by hand.
Monitoring sees alarms. Chatbots see documents. Neither sees your company.
- ?Which customer is affected?
- ?Which equipment supports their service?
- ?Who should investigate?
- ?Which procedure applies?
- ?Is the SLA affected?
- ?Who needs an update?
The AI employee
Not another chatbot. A participant in the work.
Email ProDCIM
Send it a request, or CC it into any authorized conversation.
Mention it in chat
Ask, investigate or create work from Slack and Microsoft Teams.
Assign it a ticket
It works the ticket through Jira, BMC Helix and connected platforms.
Connect business systems
CRM, billing, finance and contracts through approved APIs.
Connect live infrastructure
Assets, telemetry, alarms, maintenance and dependencies.
How it works
From conversation to coordinated action.
1. Join
Included in an email, ticket or alert.
2. Understand
Identifies people, customer and service.
3. Retrieve
Pulls authorized context and history.
4. Coordinate
Assigns owners, follows dependencies.
5. Act
Answers, prepares, executes approved work.
6. Verify
Confirms the outcome.
7. Learn
The case becomes company knowledge.
Company knowledge
A living map of how your company works.
Not a document library: a permission-aware web of relationships between people, customers, equipment, tickets, procedures and outcomes. Restricted knowledge stays restricted.
It learns knowledge, not uncontrolled behavior: material changes can require human review first.
- People & responsibilities
- Customers & contracts
- Sites & equipment
- Tickets & incidents
- Procedures & escalations
- Approval authorities
- Vendors
- Customer communications
- Billing events
- Decisions & outcomes
One brain, multiple departments
Every department, the same operational context.
Operations & NOC
- Investigate alarms and interruptions
- Correlate events across layers
- Create and assign incident workflows
Facilities & maintenance
- Equipment condition and history
- Coordinate preventive maintenance
- Confirm the fix actually worked
Customer support
- Identify affected customers
- Prepare consistent updates
- Keep the complete case history
Billing & finance
- Spot SLA and credit implications
- Prepare adjustments for approval
- Link finance to operations
Sales & accounts
- Full customer service context
- Unresolved commitments surfaced
- Smooth account handovers
Management & compliance
- Trace decisions and approvals
- Audit all AI-assisted work
- Spot recurring bottlenecks
The ProDCIM difference
It understands the company and the infrastructure behind it.
A generic company brain knows employees discussed a power incident. ProDCIM understands:
Company knowledge + departmental workflows + live infrastructure intelligence
Example workflow
From a customer email to a complete resolution.
A customer emails support; the team CCs ProDCIM. It identifies the service, correlates racks and alarms, opens the incident, coordinates support and the account manager, checks the SLA, routes a proposed credit for approval and records the outcome.
The next incident starts with everything this one taught the company.
Controlled automation
You choose how much authority it receives.
- 1
Observe
Reads authorized context.
- 2
Answer
Source-grounded replies.
- 3
Recommend
Suggests the next action.
- 4
Prepare
Drafts tickets, messages, adjustments.
- 5
Request approval
Routes sensitive actions.
- 6
Execute
Performs approved actions.
- 7
Verify
Confirms the result.
High-impact actions, shutdowns, customer commitments, financial changes, can always require explicit human approval.
Trusted by design
Company knowledge stays company-controlled.
Permission-aware
Source-system permissions apply to every answer.
Source-grounded
Important responses show their evidence.
Approval gates
You define what needs a human.
Full audit history
Every action recorded for review.
Department boundaries
Finance stays finance. Ops stays ops.
Private deployment
On-prem, edge or secure cloud. Air-gap ready.
Local AI options
Sensitive processing inside your boundary.
Enterprise security
RBAC, encryption, audit logging.
SOC 2 Type II Certified · air-gap ready · Designed for sovereign AI
Integrations
Works where your teams already work.
Communication
- Slack
- Microsoft Teams
Service management
- Jira
- BMC Helix
- Webhooks & APIs
Business systems
- CRM
- Billing & finance
- Contracts & documents
Infrastructure
- ProDCIM
- BMS & monitoring
- Gateways & protocols
Integration and action availability may vary by deployment and system configuration.
Private preview
Start with one real workflow.
We map the participants, systems, permissions and expected outcome, then deploy the AI employee into that one workflow. Validate it, then expand.
Effective first use cases
- Customer incident coordination
- Alarm-to-ticket automation
- Maintenance workflows
- Shift handover
- SLA-impact review
- Billing-adjustment preparation
FAQ
Frequently asked questions.
Is ProDCIM AI Employee the same as the AI Companion?
No. The AI Companion answers questions using ProDCIM's infrastructure data. ProDCIM AI Employee participates in company communications and workflows, coordinates work across connected systems and maintains permission-aware organizational knowledge.
Does ProDCIM train itself on all our emails?
ProDCIM learns from authorized company interactions by updating private organizational knowledge, relationships and approved workflows. This does not require uncontrolled retraining of a public AI model.
Can ProDCIM read every company email?
No. ProDCIM receives only the email accounts, mailboxes, messages and permissions explicitly provided by the organization.
Can employees CC ProDCIM on an existing conversation?
Yes. When ProDCIM is included in an authorized conversation, it can understand the request, retrieve relevant context and help coordinate the next steps.
Can different departments use the same installation?
Yes. One installation can support multiple departments through shared organizational context and role-specific access controls.
Can ProDCIM issue credits or change invoices automatically?
The organization controls ProDCIM's authority. ProDCIM may prepare a proposed adjustment while requiring an authorized finance or management user to approve it.
Can it control infrastructure?
ProDCIM can recommend, prepare or execute infrastructure actions according to configured permissions. High-impact actions can require explicit approval and verification.
Does company information leave our environment?
Deployment and model-processing options can be selected according to the customer's security and data-residency requirements, including on-premises and isolated configurations.
Does this replace the existing ProDCIM platform?
No. ProDCIM AI Employee extends the platform. It uses the same infrastructure, asset, monitoring and workflow context while adding organizational knowledge and cross-department participation.
Where should we begin?
Begin with one workflow that crosses two or more systems or departments and has a clear, measurable result. Customer incident coordination is an effective first deployment.
Part of the platform
Built on ProDCIM.
Add ProDCIM to your team.
Start with one workflow. Build a continuously improving operational brain for the whole organization.